Shipping policy

Shipping Policy

Processing Times

Custom & Made-to-Order Items
All custom items are made to order. Production time is based on current order volume, and we strive to complete and ship these items within approximately 10 business days. During peak seasons, processing times may be extended.

Ready-to-Ship Items
Items that are already made and in stock will ship within 3–5 business days of purchase.

Shipping Methods
Orders are shipped via USPS unless otherwise specified at checkout. Shipping options and estimated delivery times are provided during checkout.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Carrier Responsibility
Once a package has been accepted by USPS, delivery timelines are the responsibility of the carrier. While we are not responsible for transit delays, we will gladly assist with tracking or filing a claim if needed.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at the time of purchase.

Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos and your order number so we can review and assist.