Refund policy

Dusty Roads Collective
Senoia, Georgia

Dusty Roads Collective offers handmade and custom goods. Due to the nature of our products, all sales are subject to the return policy below. This policy is disclosed prior to purchase in accordance with Georgia law.

Custom & Personalized Items — Final Sale

All custom or personalized items are final sale and not eligible for returns or refunds. This includes, but is not limited to:

  • Custom woodworking or artwork

  • Decorated and burned hats

  • Laser-engraved or personalized items

  • Any item made to a customer’s specific request

Damaged Custom Items (Rare Occurrence):
On the rare occasion a custom item arrives damaged, please contact us immediately with:

  • Clear photos showing the damage

  • Your order number

Once received, we will review the information and do our best to make it right. Damage claims must be reported within 48 hours of delivery.

Non-Custom / Ready-to-Ship Items

Non-custom items such as necklaces, candles, hats, and other ready-to-ship products may be returned under the following conditions:

  • Return request must be made within 48 hours of delivery

  • Items must be unused, unburned, unworn, and in original condition

  • Customer is responsible for return shipping costs

  • A 10% restocking fee will be deducted from the refund

Refunds will be issued to the original form of payment once the returned item is received and inspected.

Apparel Exchanges (T-Shirts, Sweatshirts, etc.)

Non-custom apparel items may be eligible for size exchanges only, subject to availability.

Exchange conditions:

  • Exchange request must be made within 14 days of delivery

  • Item must be unworn, unwashed, and in original condition

  • Customer is responsible for return shipping costs

  • Dusty Roads Collective will cover shipping for the replacement size once per order

If the requested size is unavailable, the item may be returned under the standard return policy.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized items

  • Items showing signs of use, wear, or damage after delivery

  • Items returned without prior approval

  • Items returned outside the return window

Shipping Responsibility

Dusty Roads Collective is not responsible for shipping delays or carrier-related damage. Customers are responsible for inspecting items upon delivery and contacting us promptly with any concerns.

Policy Acknowledgment

By completing a purchase, you acknowledge and agree to this return policy.